If you are not in the select few that they love, they do not care. They do a lot of work to show that "Access Cares", but unless you're one of those certain few, they don't care and what's worse is they make a big parade out of helping the few people they do, but don't care about the majority. Middle management is a MESS... they don't work together well and some are very terrible people, who work very little and are very mean and uncaring.. one person says this, another this, nothing gets taken care of in the end.