Pros
High Visibility & Influence:
You work directly with senior leadership (C-suite, board members, and directors), giving you strong exposure across the organization and opportunities to influence IT and business decisions.
Strategic Insight:
You gain insight into business strategy, financial discussions, and executive priorities, helping you understand how technology aligns with corporate goals.
Career Advancement:
This role often acts as a stepping stone to IT Manager, IT Operations Lead, or Technical Support Manager positions because of the combination of technical expertise and executive communication experience.
Kontras
You’ll frequently handle urgent, high-visibility incidents where downtime directly affects C-suite operations.
Mistakes are magnified since you support senior leadership and board-level meetings.
Managing multiple devices, remote sessions, video conference setups, and last-minute changes simultaneously can be mentally taxing.
Prioritization becomes difficult when multiple executives demand help at once.