long hours and unrealistic expectations - Field Support Center Tech Support 1+ bei ADT: Mitarbeiterbewertung

1,0
28. Jän. 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

I enjoy most of my interaction with customers in their homes and the pay is decent. You get a company car and okay benefits

Kontras

Working hours are often quite long. My typical day is at least 12 hours, and sometimes as much as 16 hours a day. Every service call or installation is a "special case" that requires problem solving and trouble shooting. Managers are lazy and don't help. The technology is constantly being updated. Software updates. Hardware updates. Legacy equipment. Partially legacy equipment. Failed software updates... Weather up here in NY sucks, so installations can happen in the rain, snow, heat, and cold. This has not been a fun job.

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5,0
27. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

Kontras

Customers can be very nasty at times, but with a kind word on your side can make a difference.

5,0
18. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Kontras

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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