A long two person and a 3 hour interview! Prepare sample scenarios. Review the interview process and have all of the situations covered. Follow the interview format provided to you. I was informed that they interview approximately 100 people for each position offered or hired. I can't stress enough to be prepared. Write down good examples from life experiences. Know the responses and demonstrate times that you used empathy with a customer and resolved conflict. Empathy is the key.

The interview process was not that long about a hour but they do ask alot of questions and they want you to tell them everything about you and your previous jobs and they also do a background check.