KLR Recognized as a Best Place to Work in Rhode Island for the 20th Time: KLR, a leading accounting and advisory firm, has once again been named a Best Place to Work in Rhode Island, marking the 20th time the firm has received this recognition. “Earning this recognition once is meaningful. Earning it 20 times tells a different story,” said Paul Oliveira, Chief Executive Officer at KLR. “It reflects a culture that has been built intentionally over time, one that continues to evolve based on what our people need to succeed, both professionally and personally.” The Best Place to Work designation is based on confidential employee feedback, offering insight into what matters most to today’s workforce. For KLR, that feedback has helped shape ongoing investments in professional development, leadership accessibility, and workplace flexibility. "We don’t view this as an endpoint. The feedback we receive continues to guide how we grow as a firm. It challenges us to stay relevant, to listen, and to make thoughtful changes that support our team." Paul Oliveira, CEO
KLR shared today that recent client feedback resulted in a Net Promoter Score (NPS) of 84, a measure commonly used to gauge client satisfaction and loyalty. While an NPS above 70 is considered exceptional in professional services, KLR views the score not as a milestone to celebrate, but as valuable input from clients who took the time to share their experiences. “We’re truly grateful for the candid feedback our clients provided,” said Paul Oliveira, CEO of KLR. “Their trust is something we work hard to earn, and the score serves as a reminder of the responsibility we have to continue being responsive, thoughtful, and clear in the guidance we provide.” Clients noted that they value: - Quick, consistent communication - Clear explanations and practical advice - A team that listens and understands their goals - Reliability during busy or uncertain times Rather than focusing on the number itself, KLR emphasized that the feedback will shape continued improvements in how the firm supports clients. The firm plans to use the insights gathered to strengthen its processes, enhance communication, and ensure clients feel supported and confident in every engagement. "Our clients rely on us during important moments and sometimes difficult decisions. Hearing that they feel well-supported encourages us to keep raising the bar." Paul Oliveira, CEO
KLR is proud to announce its 19th year being named a “Best Place to Work", a recognition that reflects far more than office perks and flexible schedules. For KLR, being a top workplace translates directly into the experience clients receive: high-touch service, long-term relationships, and teams who love what they do, and it shows. “At KLR, our culture isn’t just an internal priority it’s a client service strategy,” said Paul Oliveira, CEO of KLR. “We’ve built a workplace where top talent chooses to stay and grow, and that continuity, care, and expertise are passed on to every client we serve.” With a team that feels valued, supported, and empowered, KLR is able to provide clients with consistent service from professionals who know their business inside and out. The result: more responsive support, deeper insights, and relationships that last. This milestone reflects KLR’s unwavering belief that investing in people creates better outcomes, for clients, colleagues, and communities alike.
