Bewertungen für SELLBYTEL Group Technical Advisor | Glassdoor.at

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Bewertungen für Technical Advisor bei SELLBYTEL Group

8 Bewertungen

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Technical Advisor

2,0
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Befürworten Geschäftsführer
SELLBYTEL Group Founder, CEO & Chairman Michael Raum
Michael Raum
2 Bewertungen

Mitarbeiter-Bewertungen

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  1. „Technical Support Advisor”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. befristeter Mitarbeiter - Technical Support Advisor in Barcelona (Spanien)
    Akt. befristeter Mitarbeiter - Technical Support Advisor in Barcelona (Spanien)
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite als befristeter Mitarbeiter bei SELLBYTEL Group (mehr als ein Jahr)

    Pros

    Flexible hours and opportunity to interact with people from different countries and cultures.

    Kontras

    Project managers are inefficient and keeps changing the internal policies every couple of months, which reflects on the base employees suffering to always adequate to the new policies. Interesting that the bonuses are dependent on policies adherence, so it seems this is done on purpose.

    Rat an das Management

    Stop promising to deliver everything the client asks at the project contract renewal knowing that you don't have enough staff to fulfill that. Staff is overwhelmed with tasks to do and they're supposed to keep same level of quality not to loose any bonuses.


  2. Hilfreich (4)

    „Mentally-draining job”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Ehem. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe in Vollzeit bei SELLBYTEL Group gearbeitet (mehr als ein Jahr)

    Pros

    -Coworkers are usually nice and friendly people.

    -You always get paid on time.

    -If you are lucky enough, you will get a nice and approachable manager.

    Kontras

    -Boring: You do the same thing over and over everyday and your job responsibilities never change.

    -Loss of motivation: no one recognizes what you are doing.

    -Mental stress: you take phone calls for 8 hours a day, and depending on the project, you can have really weird and stressful customers--> you feel burnout after only 1 or 2 months in the project.

    -Your salary stays the same after being there for ages.

    -Lack of career path: they open positions within the project but they are already given before the fake interview process starts.

    -Upper management are completely useless and have no clue of what is going on in the project.

    -Since they are big projects and they are constantly hiring, sometimes they hire really horrible people (rude and angry) that are just exhausting to work with.

    -They have all kinds of tricks for not paying you the bonus you deserve. You have to fight to get your money.

    -They are not flexible with the schedule: they don't let you enter the office a bit later if you need to go somewhere. They also don't give you vacation unless you have requested them one million ages ago, and even so they only approve them if they fancy doing it.

    -Last but not least: the horrible elevators! They have 5 elevators for 2000 people, and during rush hour getting an elevator can be hell :(

    Do yourself a favor and stay away from Sellbytel unless desperate.

    Rat an das Management

    Care more about the people you hire: invest in training them better and give them opportunities to grow, otherwise they will leave the company as soon as they can.


  3. Hilfreich (4)

    „Typical Call Center”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Technical Advisor in Lissabon (Portugal)
    Ehem. Mitarbeiter - Senior Technical Advisor in Lissabon (Portugal)
    Empfiehlt nicht
    Neutrale Prognose

    Ich habe in Vollzeit bei SELLBYTEL Group gearbeitet (mehr als ein Jahr)

    Pros

    Above average pay for a call center in Lisbon.
    Good atmosphere among most employees.

    Kontras

    Longer work hours requested for not much extra pay.
    Incompetent and insensitive management, don't expect fair or balanced treatment.
    Expect general turnaround time to be short, many people just can't stand management after a few months.

    Rat an das Management

    Hire better people to replace yourselves instead of rotating out anyone that doesn't pretend to agree with every internal decision made.


  4. War das hilfreich? Die Community freut sich über jeden Beitrag – Bewertung hinzufügen (anonym)


  5. Hilfreich (1)

    „Good starting job but becomes boring quickly”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Akt. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite in Vollzeit bei SELLBYTEL Group (Weniger als ein Jahr)

    Pros

    Nice people, young team, good environment between co-workers

    Kontras

    The work is too simple and there is no real challenge

    Rat an das Management

    Create a better work atmosphere, it´s too static and there´s not a lot of room. Too pushy for better results while these are slow due to external conditions.


  6. Hilfreich (2)

    „No life/work balance”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - AppleCare Technical Advisor in Barcelona (Spanien)
    Ehem. Mitarbeiter - AppleCare Technical Advisor in Barcelona (Spanien)
    Empfiehlt nicht
    Neutrale Prognose
    Stimmt gegen Geschäftsführer

    Ich habe in Vollzeit bei SELLBYTEL Group gearbeitet (mehr als ein Jahr)

    Pros

    - It paid my bills.
    - Good AC in summer?
    - Not much else really.

    Kontras

    The training has nothing to do with the real life challenges you encounter in your job. The shift schedule is not managed well, some people always got better hours than others who had to stay there until 8:45 pm. No opportunities for career advancement if you are a woman and all your supervisors are male, they'd rather hire someone -male- they can talk about football with during their looooong breaks.


  7. Hilfreich (3)

    „No work/life balance at all, terrible management.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Ehem. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Empfiehlt nicht
    Neutrale Prognose

    Ich habe in Vollzeit bei SELLBYTEL Group gearbeitet (mehr als ein Jahr)

    Pros

    There aren't any pros, but at least it paid my bills.

    Kontras

    You won't make it to management unless you are "one of the boys" and can talk football with them during breaks or know somebody in HR. They waste everyone's time with allegedly "open" career opportunities. They make it very difficult if not impossible to do something else with your life at the same time you work for them. The schedules are terrible and for some reason the rotation works better for some employees than others. Vacation time takes forever to get approved. Overworked employees with a high turnaround. Some coaches were total divas and took their jobs too seriously adding unnecessary drama to a call center job. Lunch room was gross. They save a lot of money in incentives by giving you stupid things you might not even want or need like an iTunes gift card or a cava bottle. I wish I had something positive to say but there isn't. In the two years I worked for them I didn't even get a raise despite reaching my goals every month and having 100% customer satisfaction. Basically you are being micromanaged the whole time you are there and if there isn't something wrong with your work they will make something up so they can keep up making unrealistic goals for you to reach.

    Rat an das Management

    Take better care of good employees or they will keep leaving. Promote people who are actually capable of doing their job well.


  8. Hilfreich (3)

    „good job atmosphere with international feel”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Akt. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Empfiehlt
    Neutrale Prognose

    Ich arbeite in Vollzeit bei SELLBYTEL Group (mehr als ein Jahr)

    Pros

    it's a work place where you will find international colleagues
    there are training courses available that you can sign up to
    you can take free spanish lessons
    enjoy living a fun city like barcelona
    come to work by bike because

    Kontras

    it's a normal office job so you have to not mind being in the office

    Rat an das Management

    communicate more opportunities to take courses and participate in activities with the team


  9. „great experience for a short time”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Ehem. Mitarbeiter - Technical Advisor in Barcelona (Spanien)
    Empfiehlt nicht
    Neutrale Prognose

    Ich habe in Vollzeit bei SELLBYTEL Group gearbeitet (Weniger als ein Jahr)

    Pros

    collegues are great and fun

    Kontras

    pay is bad, sitting behind a desk

    Rat an das Management

    give more pay to motivate staff