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Bewertungen für Glassdoor

Aktualisiert am 05. Oktober 2017
416 Bewertungen

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Glassdoor CEO Robert Hohman
Robert Hohman
353 Bewertungen

416 Mitarbeiter-Bewertungen

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  1. Hilfreich (17)

    „turning into something we're just not”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - SMB Account Executive in Chicago, IL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - SMB Account Executive in Chicago, IL (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (mehr als ein Jahr)

    Pros

    Love my coworkers. Definitely will be life long friends. Like the relaxed dress code and the freedom. For the most part, you get back what you put in.

    Kontras

    Where do I begin? Glassdoor is turning into something that it's just 'not'. I chose to begin a career at Glassdoor because of the people, atmosphere, perks, career opportunities, and future manager. Now they're bringing in some new faces from companies that have OPPOSING culture to what Glassdoor is all about. Trying to change us. Couldn't be more clear that all of us are just numbers according to some of the new management here. It is not being received well. You have, and will continue, to lose great employees because of it. The vibes are not what they used to be. Nobody feels job security. More than half of the sales reps are exploring new careers as of late.

    Practice what you preach..... Give your employees a "Job and Company they love" because that is what we originally signed up for.

    Rat an das Management

    Listen to your people. You may think "losing some reps here at there" is normal, and inevitable. Sure- you're probably right. But there is absolutely a common theme here as to why people are leaving and it is because newer "upper management" is trying to toss ideas into the pot and willing to sacrifice reps sanity and happiness at work. Your reps are your revenue. I'd keep that top of mind.

    Antwort von Glassdoor

    17. Okt 2017 – Sales Director, SMB New Business

    Thank you for taking the time to write this all out, and I'm sorry that you are feeling this way.
    I'm really excited about the culture we have in Chicago, and at Glassdoor as a whole, and I have a... Mehr


  2. Hilfreich (8)

    „Ent 2 Growth - Need more growth focus but getting better overall”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Senior Enterprise Account Manager
    Akt. Mitarbeiter - Senior Enterprise Account Manager
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Über 3 Jahre)

    Pros

    The people

    The vision and a belief in the mission

    The product roadmap

    The benefits, especially for family defendants

    Amazing CEO

    Kontras

    Lots of meetings

    Sometimes feel like a customer service rep

    Company feels like it's Customer tolerant vs customer advocate when dealing with internal issues - sounds like we are changing this though!

    Csm and am roles have never made sense in the 4 years I've been here, but hoping this improves with the changes going on

    Pay is very cyclical, some are struggling due to annual bonuses basically vs quarterly given the nature of when our business renews.

    Rat an das Management

    Robert/Kate: I challenge you to consider the lack of thought diversity on the sales leadership team regarding growth vs new business.

    My anonymous advice is that we need a VP of enterprise growth who oversees ent 1 and ent 2 growth. I would personally be more motivated tomorrow with a growth focused VP at the top of my org chart.

     (We wouldn't need to look far as we have an amazing leader of ent 2 growth who would make a really good fit. I would run through walls for her)


  3. Hilfreich (58)

    „Bring Back That Lovin' Feelin'”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Enterprise Account Manager
    Akt. Mitarbeiter - Enterprise Account Manager
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Über 3 Jahre)

    Pros

    There are a lot of reasons I love working at Glassdoor:
    1) We are making a major impact in the landscape of recruiting. The mission to help people everywhere find a job and a company they love is meaningful and is something I feel excited about doing every day. I enjoy the conversations I have with our employer partners and I feel like I'm helping them shape their strategy. It's rewarding work.
    2) The people! What other reviewers say is true... I work alongside the smartest, most hard working and driven individuals. It's a true team environment where we all help and support each other.
    3) My managers. I've been incredibly lucky to work for and learn from two really talented individuals in my time here. I always feel they have my best interest at heart, work to remove obstacles, coach me with valuable feedback and push me to be better. While my two managers have been very different, have both taught me skills that will benefit me well past my tenure at Glassdoor.
    4) Add all of the perks like ongoing professional and EQ training, free lunch and snacks, team events, an onsite gym and classes, free health benefits, a beautiful and sunny location, dogs in the office... it truly is a great place to work.

    Kontras

    I am sad to say that it feels like the wheels are falling off in so many areas of the business, and it's easy to lose track of all of the things I love about working here. Each department is stretched incredibly thin. B2B Product rolls out half-finished, not well thought-through products, Data Science is understaffed and can't produce the reporting the sales team needs, Product Marketing can't keep up with sales collateral because they have to jump through 100 hoops to get something developed then approved, our Customer Success team is understaffed/overworked/underpaid and managing too many accounts .... it's no fault of the people in these departments, many of them are incredibly talented, it's that we need more of them.

    Specifically for the ENT Account Management group, I can't even begin to calculate the amount of time spent pulling reports and building presentations for client meetings. This needs to be automated so we can our time strategically selling into our accounts. Like ASAP, not "it's coming." A number of positive changes have been made this year (i.e. reducing the number of accounts each AM manages, fewer reps under one manager, newly created/to-be-formed Customer Insights team) but if you're looking at this role, you need to be prepared to work a lot of late hours, travel around the country and likely only hit 80-90% of your quota.

    Quotas and Compensation? We'll look past the fact that our Fiscal Year started April 1, but we didn't have our quotas until May, nor our Comp Plans until the first week of July. Quotas are structured with unrealistic expectations of revenue growth when our product hasn't historically performed well enough to justify a larger investment from our clients. Although a number of people on the team were asked their input on the structure of both quota and comp, it was all in vain as it doesn't seem any was taken into account. Comp is below market value and an unattainable quota means you're not hitting your OTE and even more underpaid for working 60+ hour weeks. Not to mention you just plain don't feel like you're winning and successful.

    Rat an das Management

    Stop the broken record. Real talk: the last 2+ years have been painful. Last year you told us you heard us, that things were broken and that this year they would be better: "we have multiple MBA's working on quotas!" I feel like I had blind faith that it would be. I trusted the process, and well, the jokes on me because it's not better. We know exactly how this story ends because we saw it play out last year: the entire sales team loses morale, our best people leave for greener pastures, we don't hit quota, we're all under immense pressure and the org and business struggle as a result. Help us feel set up to win by creating realistic and achievable goals, get into the trenches with us and feel and hear what we're facing every day to be able to do so.

    I'm having a hard time seeing all of the great things we're doing and progress we're making because every single message from our CEO and sr leadership is that the growth team is failing the business, that we need to put our heads down, that we need to fight fight fight and just "do the damn thing." Reset and find an inspiring way of motivating us, of helping us see the forrest through the trees or why we're all here working so hard. Like many of my team mates, I want to be here, I want to love my job, I want to win - help me do that!


  4. War das hilfreich? Die Community freut sich über jeden Beitrag – Bewertung hinzufügen (anonym)


  5. Hilfreich (3)

    „On the cusp of greatness...but don’t expect it to be handed to you. Work hard for it.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - PR and Corporate Affairs in London, England (Vereinigtes Königreich)
    Akt. Mitarbeiter - PR and Corporate Affairs in London, England (Vereinigtes Königreich)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor

    Pros

    Depending on the role you have at Glassdoor, you can own, market, sell or develop a product which is not only highly influential but one that everyone wants to talk to you about. Pretty cool right? How often do you get to say you’re working for a business which is truly disrupting an industry? Well, Glassdoor is. And, at the very least, a job here will mean you immediately become an attractive candidate to all sorts of companies, from small start-ups right through to larger established businesses looking for someone with experience in a top-tier US-based tech company.

    After more than two years, I remain as committed as ever to the business because as well as always trying to be a loyal employee, I also believe and understand the mission. That’s of utmost importance. If you don’t believe in the mission here (or are not a good fit), you won’t last very long. This company is extremely agile and can make quick decisions if they notice something isn’t quite right. I like that.

    Personally, I work with an exceptional bunch of individuals from my senior leaders based in our San Francisco HQ to my colleagues and friends here in the London office. Our CEO is seriously impressive, authentic and transparent, will give you face time if needed and makes an effort to get to know you. In my experience, the same can also be said for our senior leaders who now come to London/Dublin on a quarterly basis.

    Perform (or try new things) and you’ll be handsomely rewarded. Hide and you’ll get found out.

    Kontras

    We’ve spoken and Glassdoor has listened. Both London and Dublin office spaces are being upgraded and the benefits structure is being looked at across both European teams to fit the needs of most. I think HR/senior leaders will be the first to admit that they dropped the ball in terms of setting up a competitive EMEA benefits package when we launched a few years ago, but it’s great that we’ve all had frank and open conversations about putting this right. This was a major con, but slowly we’re getting there.

    In terms of benefits, perks and office spaces, we are still some way off the likes of Facebook, LinkedIn, Expedia, AirBnB, Uber et al. And that’s okay, because we are just not there yet as a business. But, if that’s what you’re after/expecting, simply don’t apply and come back in five years. Our founders also started Expedia, so they know what they need to do to get to that level.

    Rat an das Management

    The positive shift in terms of PR, sales performance and general sentiment for Glassdoor across the UK, in particular, is palpable. Continue to grow certain teams in Europe and give us the tools we need to support monetisation of the business. We want to help make Glassdoor the most high-profile and successful job site across EMEA.


  6. „Great Team Sales Culture”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Account Executive in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Account Executive in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Weniger als ein Jahr)

    Pros

    I enjoy working with a team that pulls for everyone's success.

    Kontras

    The on-boarding process could be a little more streamlined.


  7. Hilfreich (5)

    „Recruiting Coordinator”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor

    Pros

    Everyone is extremely friendly and accommodating. I felt at home as soon as I joined and I feel like there are so many opportunities to grow within the company. I am excited to see what the company does within the next few years.

    Kontras

    The commute is sometimes tough but it makes it worth it when you love where you work.


  8. Hilfreich (10)

    „Love it!”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Manager in Uniontown, OH (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Manager in Uniontown, OH (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Über 3 Jahre)

    Pros

    I truly love this company. There is a great culture and I love everyone from the CEO, to my VP, to the people who site next to me everyday at the office. The company treats us so well as employees that sometimes I feel guilty lol. On the other hand, it makes me really appreciate my job and motivates me to bust my but to do a great job in return. Great culture, great benefits, great work/life balance and work from home option (within reason), and a great team of people. It's amazing to me looking back on how far this company has come in the 3 short years I've worked here. We have tons of fun and work really hard. There is a sea of growth potential here both personally and professionally- from round table discussions, to on line learning, to leadership workshops. Glassdoor lives their mission.

    Kontras

    The pace at which things change can seem rattling at times, but that's start up life. On the other hand, it's really cool to be a part of figuring it all out and building processes. I've also learned how to be more adaptable as a human being and manager as a result.

    Rat an das Management

    Keep doing what you're doing. And remember there are just some people who will never be happy or satisfied no matter what you do. From me personally, thank you for everything you do for us!

    Antwort von Glassdoor

    12. Okt 2017 – Vice President, Content & Community

    Thanks for this awesome review. We are so glad you are part of the team. Our Ohio office is incredible and have such an important role in making Glassdoor a great site for employees.


  9. Hilfreich (16)

    „Drained and Confused”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - SMB Sales in Chicago, IL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - SMB Sales in Chicago, IL (Vereinigte Staaten von Amerika)
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (mehr als ein Jahr)

    Pros

    - straightforward product to sell
    - notoriety with job seekers gives us a chance to sell against LinkedIn and Indeed
    - hardworking individual contributors who can be friends outside of the office if that is your style
    - Great office locations nationally and internationally (SF, Chicago, London, Dublin, Ohio)
    - Admirable senior leadership team that will offer mentorship, guidance and encouragement when you ask for it

    Kontras

    - Politics: favoritism is rampant and cadres closest with upper management gets the first look at promotions
    - Profitability: seems to be an issue because we are cutting back on employee perks
    - Accountability: Managers are stretched thin but when they make almost 200k and when you do the office work they ask from you, you expect them to do at least the things they say they will do
    - Patronizing: clap twice if you agree with me

    Rat an das Management

    Robert. You missed a good opportunity to be a real person today with your Chicago office. Delivering that news is a difficult task but you hid behind a subordinate yet again.

    Please apologize to the new hires who now feel duped. Employees that have been here a while unfortunately are not shocked. We feel embarrassed and disappointed.

    Rich Barton would say "swing big". We seem to keep swinging and missing.


  10. Hilfreich (20)

    „What is my purpose?”

    StarStarStarStarStar
    Akt. Mitarbeiter - CSM in Chicago, IL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - CSM in Chicago, IL (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (mehr als ein Jahr)

    Pros

    people are cool, benefits are good. pay isn't that good but my job isn't either, so I guess it's what I expect.

    Kontras

    I'm a CSM, and I keep wondering: what is my job? There's overlap, we're told, between us and the Account Managers. We're "strategic" we're told, but when it comes down to it, we are actually very very tactical and reactionary. I really don't know what purpose I serve in this role.

    Account Managers and CSMs don't coexist in most companies. CSMs are actually the evolution of Account Managers. Don't believe me? Go! Read job descriptions! Talk to CS people and leaders! What we as CSMs do at Glassdoor is a mix between support and PPC managers, and as more and more of that gets automated, I wonder: Why are we needed? Is it because the Account Managers don't get job ads? Because i think we all know that's not true. They can learn how to speak to them, and they should be able to speak to them because they are responsible for the accounts! They need to know this! Is it because the Account Managers clam up and hand off to he CSM when tracking gets brought up? Again, I learned, so can they.

    It seems like a big waste of money and resources to have so much overlap in roles between CSMs and AMs, and in light of the recent announcement to get lean, doesn't it make more sense to really think through this? I don't want to see everyone lose their jobs, but I think we can all agree that the set up at Glassdoor doesn't make sense, and it all seems like a bunch of busy work that I'm doing all day long. Or being questioned and made to feel like people are trying to catch me in a mistake. Not fun.

    Rat an das Management

    Think about it. You can eliminate the CSM role, continue with support and Implementation, increase headcount in both and let the AMs own the accounts. Get some admins to assist in deck creation and report pulling, and there you go.

    Antwort von Glassdoor

    13. Sep 2017 – Vice President, Customer Success

    Dear Chicago CSM

    Thanks for taking the time to share your perspective. You've raised some important questions here that I will try my best to answer.

    In my experience, the role of the Customer... Mehr


  11. Hilfreich (20)

    „Finally, A Company That Feels Like Home”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Editorial Director in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Editorial Director in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (mehr als ein Jahr)

    Pros

    After 15 years in my career, I've finally found a company that truly fits 96% if not more of my needs, wants and desires. It is the perfect place for me in my life right now, professionally and personally. I used to think that a job could only be but so good -- that it could only satisfy two of the three major requirements (pay, people and project). My husband says that he learned in business school that you will, in fact, only ever get two of the three. However, I have found all three at Glassdoor. A great salary, funny/hard-working people and a project or work product that challenges me every day and gives me the autonomy I've been looking for.

    It's a senior start-up, as I like to say. Glassdoor has the nimbleness of a start-up with none of the uncertainty. It has the professional polish of a large company without the politics or bureaucracy. It's a great place for those who know what they want and have the drive, passion and mid-career experience to make it happen.

    Kontras

    As a member of the marketing organization, I don't experience many of the downsides that others might. Overall it's a very strong organization. However, to provide balance, here are the areas that need improvement:
    -Clear focus on business objectives and resources. While there is so much to do with the product and in the space, Glassdoor is only 750 people. Prioritization is key. To do everything we want to do, we'll have to either focus on the 80-20 rule more, or hire more people.

    -Location. I love working on the waterfront, but the commute is hard for 85% of the company in Mill Valley. A larger SF office with opportunities to work from there would be great not only for current staff but for our recruitment and retention efforts.

    -People of Color. No need to beat around the bush, I'm not talking about "diversity." I'm referring to actual people of color in our ranks. We need more. We have diversity of thought, gender, socio-economic status, etc. However, Glassdoor truly struggles with hiring and retaining people of color. It's no longer okay to say that we're not as big as our contemporaries and, therefore, cannot put the emphasis on hiring people of color. It's imperative to our innovation and growth that we invest in racially diverse communities.


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