Arbeitgeberbewertungen für Carbonite | Glassdoor.at

Bewertungen für Carbonite

Aktualisiert am 13. Februar 2019
194 Bewertungen

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Carbonite President & CEO Mohamad Ali
Mohamad Ali
91 Bewertungen

Mitarbeiter-Bewertungen

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  1. Hilfreich (1)

    „Growing company”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Carbonite

    Pros

    Carbonite is growing through acquisitions which is giving additional opportunities to existing employees.
    There is a technology vision which is helping the company become the data protection leader.

    Kontras

    No major downsides to working at Carbonite


  2. Hilfreich (4)

    „Not a bad place, for a call center”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in Lewiston, ME (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in Lewiston, ME (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Vollzeit bei Carbonite gearbeitet (Über 3 Jahre)

    Pros

    - the responsibilities were minimal because we were not allowed to support anything other than just the carbonite software (for better or worse)
    - other employees
    - it's a call center that has decent pay (for better or worse)
    - beer cart
    - pizza days
    - some half baked customer service days

    Kontras

    - no separate sick time and vacation time, which is a big negative. Management would try to argue you don't need it, but after having a job with separate sick and vacation time, why would you ever go back? This should be standard.
    - you could submit feedback to the "developers" but no one but the "product experts" would ever read it, then shoot down good ideas because they didn't think it would work out, regardless of whether or not they were wrong. This resulted in lots of angry customers who would eventually quit Carbonite because they felt their voice wasn't heard in a timely manner, or at all. The product experts would sometimes post on the ideas page every few months, and most of it was completely ignored.
    - there are apparently a handful of developers, and extremely minimal product updates to the consumer/business software, and only the server software ever got updated on a semi-acceptable basis (because it costs more and has more to lose). Support felt like these lack of updates, and lack of listening to any feedback on the software was because the software was actually because the consumer/business software was actually in "End of Life" mode, soon to be replaced by the company's EVault or other offerings (much more expensive, and more inclined for large businesses). This was further cemented by the acquisitions of software only to do nothing with the software (Mirror Image) then when customers complained it was janky, to eventually drop it entirely instead of working on updating the software to work with newer hardware. "Our customers didn't like it, therefore we're stopping support of it" (except, the customers didn't like it because the software was old and it showed, especially after firing the MI team. Ironically, for a time the software Carbonite was using was way older than what Rebit had made because Carbonite never thought or cared to check that our version was up to date or not) Eventually, for the software they no longer wanted to deal with, they sold it off to another company for them to deal with. (or works on ending, in the case of Mozy)
    - tons of support was handed off to a Jamaican call center for cost reasons, except their support team is extremely lackluster. The normal support team was by and large very disappointed with their quality of work.
    - the software, by and large, has tons of "spaghetti code" that no one who's there fully understands how it works properly, because of poor coding and commenting, and programmer churn. Most of the updates are made to make sure the program still works by and large, since anything major would require large swaths of code re-writes, which would be not cheap, and therefore that doesn't happen.
    - because of this, as an agent you would have to constantly backpeddle and apologize for problems with the overall design of the code and implementation when it should have been a priority to them to have fixed. Instead, their time and attention was spent in a nebulous "elsewhere" that was never ever discussed with support. Need to know basis and we weren't important enough to know.
    - They started pushing more and more on upselling (but it's not upselling!!) products to customers in order to make support seem more viable, because management wanted to ship the jobs back to India from Maine (this was said to be the CEO's initial desire) because "it cost too much" and management's idea was to offset the costs of support by showing that they can sell customers the products they need. This is fine in and of itself, in that we weren't ever "required" to have upsold a customer on an interaction, but we were expected to have offered it, and the line was murky where and when to upsell them. (we would still be judged on these during frequent QA call auditing) This is partially because of a change in procedure of initially telling agents they never would have to upsell a customer, to you had to at least make an attempt. Some people excelled at this, and some just simply aren't and will never be good at it, especially for the reasons previously mentioned in this post. Why try to upsell a piece of software that you don't believe is worth the asking price?
    - Another fun thing was how we had to direct customers (and keep in mind, these are mostly elderly or completely computer ignorant customers sold on the idea of "set it and forget it" and then be completely surprised when they took "forget it" literally) to Support.com, which is also considered to be not worth the asking price, at least by most support members. Almost every single time anything would be transferred to them, Support.com agent would realize that it was us calling them, realize it wasn't a simple thing like an outlook profile import they can charge $120 for, and start getting a reserved attitude and eventually we'd feedback that support.com wasn't able to help them, to the surprise of no one.
    - I suppose most of this is bad management, or lack of proper oversight, but it really sours your opinion of the company as a whole when you see how poorly it's being handled.

    Rat an das Management

    Don't stonewall ideas that support and by extension, customers have simply because you don't think it will fly. Too many times there was great ideas that were shot down because it would have required "too much work" that would have improved the user experience simply because every level was trying to penny pinch every bit out of customers, and it showed. Managers in support did this often, until eventually a higher level manager heard about it and was like "it works like this? this shouldn't be how it works" and only then does stuff change. I can't imagine that the support call center is the only place where this happens.

    Don't try to assuage people's complaints by saying "they don't need separate sick time and vacation time because" because that's a weak excuse. Just because some bad apples may try to ruin the rest doesn't mean you cut down the whole apple tree.

    Listen to your agents feedback instead of trying to handwave it away, and stop skimping on taking care of your agents and stop focusing on punishing outliers with rules that apply to the whole group.

  3. „Horrible”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Help Desk Technician in Salt Lake City, UT (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Help Desk Technician in Salt Lake City, UT (Vereinigte Staaten von Amerika)
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Carbonite gearbeitet (Weniger als ein Jahr)

    Pros

    Free snacks, videos games, pool

    Kontras

    Not enough training and the dude dress like women

    Rat an das Management

    Train your new employees better


  4. „Great place to learn”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Software Development Intern in Boston, MA (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Software Development Intern in Boston, MA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Carbonite gearbeitet (Weniger als ein Jahr)

    Pros

    Relaxed work atmosphere.
    Got actual work to do as an intern, so I got incredibly useful experience out of it.
    Management understood that as an intern learning was at the forefront of my experience.

    Kontras

    No real cons to speak of

    Antwort von Carbonite

    3. Jän 2019 – Director of Talent Management

    Thank you for your feedback! We have a formal internship program here at Carbonite in order to provide students valuable business experience.


  5. Hilfreich (5)

    „Ineffective middle management creates unnecessary chaos”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Data Engineer in Boston, MA (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Senior Data Engineer in Boston, MA (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Carbonite gearbeitet (mehr als ein Jahr)

    Pros

    Breakfast on Mondays
    Lunch on Fridays
    Competitive salary
    Unlimited PTO

    Kontras

    The various departments don’t communicate well, and I’ve even been a part of instances where one team intentionally keeps another in the dark on a new project. Advancement seems to be based on tenure alone, rather than skill or merit. I think the executives have a good vision, but their biggest mistake is trusting ineffective middle managers to help realize it. I’ve also never seen a project planned out before work on it begins.

    Rat an das Management

    When people with experience are hired, listen to them. Plan out big projects before people start working on them, and include people from around the company who have a vested interest in it.


  6. Hilfreich (1)

    „Lots of opportunities”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Director in Boston, MA (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Director in Boston, MA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Carbonite (mehr als ein Jahr)

    Pros

    - High growth, providing opportunities for employees
    - Focus on investing in employees
    - Positive and friendly environment
    - Long term plan for success

    Kontras

    - Typical growing pains as business models shift to meet market demands

    Rat an das Management

    - Keep on strategic path
    - Continue to invest in employees

    Antwort von Carbonite

    3. Jän 2019 – Director of Talent Management

    Thank you for taking the time to provide feedback. Carbonite does invest in employees by providing competitive and comprehensive benefit packages and learning and development opportunities, as a few... Mehr


  7. „Great team, great company”

    StarStarStarStarStar
    • Work-Life-Balance
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter in Boston, MA (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Anonymer Mitarbeiter in Boston, MA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose

    Ich arbeite in Vollzeit bei Carbonite

    Pros

    Super-smart, driven, employees who truly care about the company and the direction it's going in. Fully stocked snacks, catered breakfast on Mondays and lunch on Fridays. Gorgeous office in Boston. Great work life balance.

    Kontras

    Unclear direction for certain teams.

    Antwort von Carbonite

    3. Jän 2019 – Director of Talent Management

    Thank you for taking the time to provide feedback!

  8. Hilfreich (2)

    „Technical Support Engineer”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Technical Support Engineer in Salt Lake City, UT (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Technical Support Engineer in Salt Lake City, UT (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Carbonite gearbeitet (Über 5 Jahre)

    Pros

    The company did a much better job of managing things in an efficient manner and getting a previously practically impossible-to-manage workload down to a much more manageable level among individual team members in the Salt Lake Tech Support department. There was also a spirit of inclusivity in both the local senior management that oversaw the Tech Support department that I worked at, and an active effort to increase an appreciation of different cultures and viewpoints by the CEO, which was incredibly refreshing.

    Kontras

    A lot of excellent & very knowledgeable people who had worked for years in the Tech Support department of the previous entity that was bought out by the company were being go and I don't know why. There was also a slightly more micro-management and "call-center-like" approach (ie: a much bigger focus on being on time down to the minute & sticking to one's schedule) than in working hard & getting quality work done.

    Rat an das Management

    Expand the new-hire training in the Tech Support department to include a really comprehensive overview of the multi-faceted nature of the work that will actually occur to better empower new techs. Consider really valuing and holding onto people that have worked a long time at the entity that was taken over by Carbonite in Salt Lake and the wealth of in-depth knowledge on some extremely complex yet Critical technical dimensions of the software that they may bring to the table.


  9. Hilfreich (4)

    „Great Tech and People, but lackluster sales and marketing direction”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt
    Negative Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Carbonite (Über 3 Jahre)

    Pros

    Good products, Great People and solid technology leadership. Great Environment and corporate policies

    Kontras

    Sr. Sales and Marketing leadership are confused as to the business and markets direction they are moving in. Trouble integrating multiple acquisitions into one focused team. Trying to get all markets to fit into mid-small market concepts. Confusing roads to market causing internal competition and struggles for sales.

    Rat an das Management

    Stream-line sales "channels" and adjust revenue 'concepts' to fit customers needs and not your current small business model. Expand Marketing to address ALL business needs instead of cookie cutter approach to small/consumer markets. Regional concepts need to be expanded to cross boarder enterprises. Each business (S/M/L and Global) have their own best business practices.


  10. „Software Engineering Intern”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Software Engineer(Internship) in Indianapolis, IN (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Software Engineer(Internship) in Indianapolis, IN (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe bei Carbonite gearbeitet (Weniger als ein Jahr)

    Pros

    Great environment, great people. Free coffee and snacks

    Kontras

    Pay isn't super competitive. Not a lot of young people.

    Rat an das Management

    Keep doing what your doing