Arbeitgeberbewertungen für Blacks Outdoor Retail | Glassdoor.at

Bewertungen für Blacks Outdoor Retail

Aktualisiert am 07. Juni 2018
29 Bewertungen

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Blacks Outdoor Retail CEO Ken Reeve
Ken Reeve
5 Bewertungen

29 Mitarbeiter-Bewertungen

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  1. „My store was great, region seems okayish”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Sales Assistant in Reading, England (Vereinigtes Königreich)
    Ehem. Mitarbeiter - Sales Assistant in Reading, England (Vereinigtes Königreich)
    Empfiehlt
    Positive Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Teilzeit bei Blacks Outdoor Retail gearbeitet (mehr als ein Jahr)

    Pros

    Wonderful people at my store, HR always good

    Kontras

    No sense of community outside of my own store


  2. „Poor at best”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Weekend Sales Assistant in Glasgow, Schottland (Vereinigtes Königreich)
    Akt. Mitarbeiter - Weekend Sales Assistant in Glasgow, Schottland (Vereinigtes Königreich)
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite in Teilzeit bei Blacks Outdoor Retail (Weniger als ein Jahr)

    Pros

    City Centre Location, customers are generally nice, really isn’t a very nice job and not much good to say to be honest

    Kontras

    Low staff moral, over bearing manager, all earning differently, very tough job physically, it’s nothing more than a job, no benefits at all

    Rat an das Management

    Be more mindful that staff are good at the job they do, and when advice is needed do NOT be condescending.

  3. „senior sales assistent - great team”

    StarStarStarStarStar
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Ehem. Mitarbeiter - Anonymer Mitarbeiter

    Ich habe in Teilzeit bei Blacks Outdoor Retail gearbeitet

    Pros

    great management and good progression

    Kontras

    no downsides, left due to relocation


  4. „Overtaken by the JD mindset”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Sales Assistant
    Ehem. Mitarbeiter - Sales Assistant
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Vollzeit bei Blacks Outdoor Retail gearbeitet (Über 3 Jahre)

    Pros

    My manager and other colleagues were all really nice, the customers were usually a joy to help and I really love the outdoors and scouting so working in outdoor retail was refreshing.

    Kontras

    The company doesn't care about its employees, are far as they are concerned everyone below an assistant manager is replaceable, despite this they would expect you to give them the world. Very inconsiderate toward reasonable holiday requests or shift changes.

    Rat an das Management

    Lighten up! People aren't expendable and they really need to learn some consideration.


  5. „Good Staff, Unfair Management”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Pros

    -Weekly pay
    -Nice colleagues
    -Staff discount works across JD stores

    Kontras

    -Pay is pretty standard for 21-25yrs but under 18's paid minimum wage and supervisors only paid 50p more than sales assistant or 20p more than sales assistants over 25
    -Subject to searches to be sure no staff are stealing is excessive
    -Charging your phone at work is not allowed because it's using company electricity... bit of a joke for a company so big
    -Seems that management outside the shop dumps all the workload onto the people below with no incentive for sales assistants to work harder

    Rat an das Management

    Value your staff members in the shop


  6. „Held back by head office”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Supervisor
    Ehem. Mitarbeiter - Supervisor
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Blacks Outdoor Retail gearbeitet (mehr als ein Jahr)

    Pros

    Fellow retail employees were very good
    Additional staff discount was good (offered after completing additional training)
    Day-to-day wasn't challenging

    Kontras

    Management above store level was absolutely dreadful. Demanding and uncaring, got hung up on by my area manager after working a 50+ hour week
    Lots of restrictions placed on store from head office that clearly have no retail experience
    Head office definitely looks down on the retail staff, not replying to emails
    Under paid management
    Area and regional managers just seem incompetent as a whole
    Terrible standard discount
    Training is unpaid and not encouraged
    Lots of last minute POS changes that are expected to be implemented immediately, these often arrive late and so involve overtime at no notice

    Rat an das Management

    Treat your store managers with respect. Pay your employees what they're worth. Stop putting people in charge who have no retail experience as they do not know the challenges that are faced everyday


  7. „Great Staff, Company doesn't appreciate what they have.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Supervisor in Glasgow, Schottland (Vereinigtes Königreich)
    Ehem. Mitarbeiter - Supervisor in Glasgow, Schottland (Vereinigtes Königreich)
    Empfiehlt nicht

    Ich habe in Teilzeit bei Blacks Outdoor Retail gearbeitet (Über 3 Jahre)

    Pros

    Great flexibility as a student.

    Kontras

    The upstairs management (not at store level) don't appreciate that the workloads the demand is just not possible with the budgets they give to store managers.
    Every member of staff I ever worked with felt the same.
    The high levels of customer service we provided is at the expense of the stores tidiness and back of house running well due to the budget restrictions.

    Rat an das Management

    Give the store managers more to work with in terms of budget or lower their workload. It is that simple.

  8. „Poor treatment of staff by management.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite in Vollzeit bei Blacks Outdoor Retail

    Pros

    Some good people working at lower levels.

    Kontras

    - Management are lazy and abuse their 'status'
    - Staff constantly expected to change, cover and do extra hours
    - Spoken to in a very degrading manner by senior employees.
    - Very little praise, constant negative focus whereby management call select staff out for not performing as per the paper figures.
    - Poor place to work overall, if you want to work retail you can find more relaxed and well run companies where the work environment is much friendlier and therefore more engaging.

    Rat an das Management

    Treat your staff better. Set an example from the top. Seeing management prance around all day handing out disciplinary forms for next to nothing does not make people respect you or want to work for you. Ever wonder why staff turnover is so high?


  9. „A shadow of its former self”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Sales Assistant
    Ehem. Mitarbeiter - Sales Assistant
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Teilzeit bei Blacks Outdoor Retail gearbeitet (mehr als ein Jahr)

    Pros

    - Management were, in my store at least, sympathetic to the pressure that the sales team were under.
    - Good opportunities for advancement

    Kontras

    Blacks is nothing short of a joke. The extent it goes to in order to seem like the expert outdoor company it used to be is impressive, but after less than a month here I saw through the smoke and mirrors. Nobody in my sales team has the faintest idea what they are talking about. Absolutely no practical training is given in terms of product knowledge. It's all done using an online system, resulting in sales assistants having to make things up as they go along, which in a specialist store is a disgrace. HR matters like holiday and training take forever to come about (I was there for 9 months and never once trained how to operate the till), and constant audits, senior management visits and the CONSTANT changing of sales merchandising makes the pace of work relentless. All for minimum wage with no commission, yet they set sales targets anyway. Staff-rooms are abysmal, and often used as spare storage. Stockrooms are no better and constantly over-filled with damaged stock that we have to wheel out during sale times.
     All this is the fault of the parent company and their relentless pursuit of profit at all costs. Customer Service is a lie. We as sales assistants aren't there to prepare our customers for the outdoors, we're there to take their money. Refunds and discounts are handled begrudgingly, even for employees. Everything is security tagged from waterproof trousers to Kendal Mint Cake, and staff are subjected to searches every time they leave the store, just in case we might be hiding a pair of hiking boots up our sleeves. I didn't work for the company before it was taken over by JD, but I know that it would never have been like this. Merciless corporate greed in every conceivable way, and a damning indictment of what used to be a well-trained and professional retail service.

    Rat an das Management

    Turn the music down. Train your staff properly and pay them more. Leave the company and work for somebody who will listen.


  10. Hilfreich (1)

    „Good job, awful company”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Assistant Manager in London, England (Vereinigtes Königreich)
    Ehem. Mitarbeiter - Assistant Manager in London, England (Vereinigtes Königreich)
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Blacks Outdoor Retail gearbeitet (Über 3 Jahre)

    Pros

    Good for those interested in working in Outdoor Retail, with quick progression through into management if that's what you're after. Good training opportunities.

    Kontras

    Awful, distrustful company. Always focusing on Loss Prevention, which I understand is important to a company but creates an ethos of distrust within the area. Very competitive daily targets, with area managers encouraging hard selling as opposed to customer rapport. Working in management was a nightmare, with a 40 hour contract and no paid overtime but not having enough store budget to properly staff the store. I must've done at least 43 hours every week. Got paid nothing for central London working. Refusal to provide decent working space, would not refurbish old stores - staff rooms are cupboards. No good incentives for staff. Management totally stressed about every visit as if it's the end of the world. Constantly changing Visual Merchandising to the point where it was impossible to actually gain enough skills to be able to run your own store. Audit's were hellish and all the responsibility was placed on the manager/assistant manager team. If management quit there was no rush to fill the post and other management would just absorb the workload and the hours - see above, no overtime however. Awful company that taught me a lot about life but would've killed me had I not resigned and done something I enjoy.

    Rat an das Management

    Pay managers enough for the stress/allow stores more staff budget so people aren't constantly chasing each other from area manager-manager-staff, making it a dog eat dog environment. Encourage good LP training as opposed to fear mongering. Have a team of 'helpers' surplus in each area who can go around to various stores to keep them tip top. Encourage staff to stay and don't just drive them out. High turnover of staff and that's unsurprising.


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