Pros
Easy work for the technically inclined, as long as you're a robot.
Kontras
Constantly understaffed; they staff to make sure calls are always backed up to make as much money as possible by keeping techs consistently on calls. If there is time between calls(rarely), techs are sent to lunch or home. You also may not get to take a lunch if the supervisor deems it 'too busy'. Customers are always upset because their internet is not working. More so if you work on the weekend because if their issue needs an escalation, they won't even get a call back from their internet provider for a fix until Monday at the earliest, often leaving users very upset and waiting to take it out on your post-call survey.(which affects your paycheck) If you do decide to work here, you will be a glorified answering service that provides VERY basic troubleshooting(which is reflected in the poor pay), mostly to people that have no clue what a router is. Most troubleshooting includes turning the power off, then back on again to their PoE, router, modem or ONT. If this does not work, you will escalate a ticket to the ISP and your customer will need to wait for a callback by the next business day if they are lucky. You also get to handle upset customers when they call back because the ISP never returned their call, which is OFTEN as many of the hundreds of ISPs you answer calls for simply can't be bothered with calling their customers back. No paid time off Poor pay Crappy hours Minimal time between calls Unfair surveys So repetitive it will make your mind numb beyond all feeling until there is little left but the smallest inkling of a memory of what joy used to kind of feel like. Good luck folks! P.S. They gave techs incentive to come here to fill out good reviews, I was one of them.