JetBlue - JetBlue Customer Service | Glassdoor.at
  1. Hilfreich (7)

    „JetBlue Customer Service”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Customer Support in Salt Lake City, UT
    Empfiehlt nicht
    Neutrale Prognose
    Stimmt gegen Geschäftsführer

    Ich arbeite bei JetBlue -

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Kontras

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company... out. They expect you to work on a computer that is equivalent to dial up speed of the 1990s. This is the worst job I've ever had, with the exception of the flight benefits. JetBlue likes to pretend that they are family friendly and concerned about their employees, but anyone that has worked Customer Service will tell you that is as far from the truth as could be. One absence puts you on probation, so employees are constantly begging other employees to cover their hours for them. JetBlue have zero tolerance for sickness or family emergencies. It is exhausting. If you want flight benefits and don't mind working OT most of the year in a place where the Supervisors treat you like crap, this is the job for you. Jetblue: We treat our customers like gold, and our crew members like crap.

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    Rat an das Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.

    JetBlue2015-07-31
  1. Hilfreich (2)

    „Wonderful Company”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Flight Attendant in Boston, MA
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als ein Jahr bei JetBlue gearbeitet - Vollzeit

    Pros

    Cares about their employees. Management works with team members to create a positive work environment.

    Kontras

    With so many employees, it takes many years to gain seniority.

    JetBlue2019-08-03
  2. „Interview process”

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    Akt. Mitarbeiter - Flight Attendant 

    Ich arbeite seit mehr als einem Jahr bei JetBlue -Vollzeit

    Pros

    Made a comfortable environment

    Kontras

    I have no cons

    Rat an das Management

    None

    JetBlue2019-12-03

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