Fairmont Hotels & Resorts - Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned | Glassdoor.at
  1. Hilfreich (4)

    „Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned”

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    Ehem. Mitarbeiter - Front Desk Agent in San Jose, CA
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als 3 Jahre bei Fairmont Hotels & Resorts gearbeitet - Vollzeit

    Pros

    Decent pay, commissions, good colleagues, free lunches, destination rates, nice properties, fun to meet people from all over the world.

    Kontras

    Management is aloof, incompetent and distant. Very much an us and them culture. HR is confrontational and bumbling. Most "managers" are actually interns still in college who are under contract and run departments with zero work experience. Employees are very disposable, very high turnaround , very high burnout. Your hours are routinely cut due to managers getting a bonus for coming in under budget for work hours . Meaning you lose money. You will be dealing with complaints of angry , rude and insulting "budget" guests CONSTANTLY during your 8 hour shift and held directly accountable to resolve their issues however reasonable or unreasonable. This place is a meat grinder for workers. Internal theft is rampant and you WILL have confrontations with the homeless who frequently wander the property. You also will be asked to complete several different tasks relating to housekeeping, luggage transportation and parking cars regardless of your job title .

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    Rat an das Management

    Sell the property to a 3 star company. With the current formula , management has presided over a 50 percent loss in revenue for this year. Those figures are avaliable online. Staff is overworked , disrespected and retaliated against for complaints. Majority of guests are low wage , low information and socially inept, due to the lowering of rates to an average of about 100 dollars. Not a "luxury" brand at all with over 800 rooms, 3 bellman and 2 front desk agents at a time.

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    Fairmont Hotels & Resorts2017-08-29
  1. „Great time”

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    Ehem. Mitarbeiter - MIT/Assistant Manager in Scottsdale, AZ
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als ein Jahr bei Fairmont Hotels & Resorts gearbeitet - Vollzeit

    Pros

    Structured management concerned at making staff happy.

    Kontras

    Dealing with some crappy clients sometimes.

    Rat an das Management

    None

    Fairmont Hotels & Resorts2020-01-19
  2. „Great Company”

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    Akt. Mitarbeiter - Conference Services Manager in Seattle, WA
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit weniger als einem Jahr bei Fairmont Hotels & Resorts - Vollzeit

    Pros

    Great company, great employees - a lot of room for growth

    Kontras

    I had a bad experience but nothing to do with the company - only the employees specifically in the location where I worked

    Rat an das Management

    None

    Fairmont Hotels & Resorts2019-12-20

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