Ich arbeite in Vollzeit bei Rackspace (Über 3 Jahre)
What got me to Rackspace and what kept me there for over 3 years (just put my notice) is the culture of the company. They truly treat each other as friends and family! I've made great friends working there and I had a lot of fun.
The technical training is great. They provide you with the tools to learn but it's really up to you on devoting the time to learn complex technologies.
Great engineers and architects that are always willing to help you.
The Castle is an amazing place to work! I'm going to miss going to that building. The food trucks on Tuesdays & Fridays are cool. The yearly dodge ball event is so cool! They have nice gyms, onsite massage therapists and just cool amenities.
Free soda and snacks.
Pay is significantly below market rates. They preach the values, how great the culture is but culture does not pay the bills.
With the move of going private and the last two acquisitions (TriCore & DataPipe), the company has what looks to be on paper a good strategy going forward. The issue that I've dealt with for the past year is that the company goes into too many directions. There's not a clear vision of the strategy going forward. They preach the hybrid cloud and being able to manage client's infrastructure regardless of the technology they use but it's not quite like that.
From a sales perspective, the leadership will push you to sell dedicated infra (servers, firewalls, load balancers) and get you to tack on security software. On the other hand, if you are a cloud specialist focused on AWS, you are always fighting internally with reps on what solutions to pitch to the client. At the end of the day sales people will push what is easy to sell and what gets them paid quicker, which is always dedi servers.
The compensation plans are very low. I've held 4 positions at the company and I consistently saw my pay lowered. My last year I increased my earnings but because of all of the changes in the company, I was not sure if my position would still exist. Rackspace is really good about getting you to do lateral moves and finding a way to pay you less when you do it.
I think it's sad that Rackspace gives you a good technical training but keep losing people to the competition over pay. I have seen great sales and technical staff leave the company this year alone. Rackspace use to be the place where you stayed for 10+ years but not anymore. The culture that we all cherished seems to be ending quicker every day.
I love Rackspace and I wish nothing but success for the company. I hope they can find ways to retain the great employees they built and pay them fair wages according to market rates.
Rat an das Management
I heard several times that one of the top priorities for the company is to attract and retain top talent yet I see no changes in the company to make that a reality. I was shocked on how many people reached out to me, when they learned I gave my notice, asking if I could help them find another opportunity.
I did not want to leave the company but I felt that I had an unsure future and my pay was just way below market value. I received multiple offers and the lowest ones were 50% higher than what I make today. Several companies told me that they specifically target Rackspace employees because they have great work ethic, are tech savvy, and are not paid well, which makes easier to recruit them. In other words, Rackspace keeps training their competition.
Until you fix this, you will continue to lose top talent and have a hard time attracting better talent. I want you to know that I am taking the time to write this review because I truly care about Rackspace and I will miss it a lot. I hope this can give you some insights that can help you improve.