Ich habe in Teilzeit bei Marks & Spencer gearbeitet (Weniger als ein Jahr)
Reasonable expectation of workers
Flexibility of working time
Friendly, approachable managers
Good training provided
Sets unrealistically positive expectation of other customer service roles.
Sometimes seems like deceptive strategies are used (locating products that look like they could be in a sale near a sale when they aren't in the sale, for example) which gives a bit of a moral crisis
Rat an das Management
Get the business back to good health, then focus on having the current attitude in stores be maintained. Some of the PR is somewhere between ineffective and cringeworthy, but obviously that's out of your hands when it comes to individual stores.