Ich arbeite in Vollzeit bei HomeServe UK (Über 8 Jahre)
Homeserve is a fantastic company to work for. If I was cut in half I would have HomeServe imprinted like a stick of Blackpool Rock.
As a Coach in Preston, I feel like some managers deliver news good or bad terribly.
Personally I think that the new fair pay system is fair, with regards to pay.
However as an established Coach my framework on progression is now gone. I can never be an expert, and will be paid less than those in expert who do not act at this level consistently. This I feel is unfair.
However I have discussed it and I know the only thing I am in control of is how I deal with how I’m feeling, and how I react to it.
But I would definitely encourage anyone to come and work at Homeserve. In Preston we have lots of facilities, like pool tables, ping pong... BBQs, Penalty Shoot Outs, Jenna, treasure Hunt, Ice lollies at your desk... all done to keep us feeling fresh, energised and happy in work.
We have really good quality training, and Coaches which will love heaven and hell to ensure you are supported.
We have forums, and champions for all sorts..
We have just had a new Ops Manager start recently in Claims, who the whole centre loves and is making a massive difference, really down to earth and following through on promises.
We have a decent Director too who is lovely is is happy to chat. And open to ideas.
We have really brilliant people who are my family and who I love as much as my own siblings and children .
The people working here are there for you when things either in or out of work get too much and you need support.
HomeServe is more than a job or a career, it’s a second home, which is safe, including and most of all caring.
There really aren’t many.
I feel fair pay, is about more than just pay.. it’s consequences are,
No matter your grade, you need to have something to aim for and the next step to go to.
Even if the pay is the same within the progression framework, the status to aim for for me is expert and I feel devastated that this has now been taken from me.
I also think Managers need to be Coaches on appropriate ways to deliver feedback and have difficult conversations.
Rat an das Management
Look at what works in the business, what is your best practice, who is your best senior manager... how do they talk to People? How is it that the same messages can be delivered so differently?
Take the skills and inspiration that the majority of staff are getting from some Managers like Vicky and see what good looks like and bring the business up to this level.
Homeserve is a brilliant business and place to work, but like people it can get even better.
There are lots of fresh things happening, but they need to be consistently improving from the top down.